Online booking Term and Conditions

General

  1. All prices shown are in Singapore Dollars unless otherwise stated.
  2. All prices displayed are deem as "an invitation to treat" and do not constitute to "an offer" by UOB Travel Planners or its partners.
  3. Customers are solely responsible for ensuring that they have fully met with the entry requirements of the countries or destinations that they are travelling to, including without limitation entry visas. Customers are required to check directly with the country embassies concerned with regard to entry requirements.
  4. Customers are strongly recommended to purchase a comprehensive Travel Insurance before travelling.
  5. Suppliers may change their prices and terms & conditions without prior notice.
  6. Additional terms and conditions from suppliers will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully before completing your transaction.
  7. You acknowledge and agree to pay any cancellation or change fees that you incur. In some cases, travel-related product and services do not permit changes to or cancellations of reservations after they are made, as indicated in the rules you had selected. You agree to abide by the terms and conditions imposed with respect to your booking.
  8. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
  9. We believe in protecting your privacy. We encourage you to review our current Privacy Policy, which also governs your use of the website, to understand our practices.

Flights

  1. Prices and ticketing conditions are subject to change without prior notice.
  2. Taxes and surcharges are generally included in the ticket price. However, there may be exceptions where taxes must be paid locally upon flight check-in.
  3. Airfare and reservation is only guaranteed once the purchase has been completed and the tickets have been issued.
  4. Names should be shown as per passport and cannot be changed once reservation has been made. Incorrect names and salutation will incur airline penalties and UOB administrative fees or invalidate your ticket(s). Any name correction/change consider as cancellation of ticket/reservation.
  5. Request of meals and seats are subject to airlines confirmation. Lead time is at the discretion of airline.
  6. Flight times may change at the discretion of the airline. Therefore, we strongly advise you to confirm your flight departure times and terminal with the airline at least 24 hours before departure.
  7. Not all fares are entitled to airline mileage accrual and baggage allowance is at the discretion of the airline. Please check with the airline prior to completing your booking online.
  8. Ticket cancellation, refunds, re-issues and changes (where permitted by airline) may incur airline penalties. UOB administrative fees on top of airline’s penalties will apply on per request basis. Some fares are neither refundable nor changeable.

Hotel

  1. Rates are subject to change without prior notice till you receive a hotel confirmation number.
  2. Taxes and surcharges are generally included in the room rate. However, there may be exceptions where additional taxes/fees must be paid locally upon check-in.
  3. Names cannot be changed once reservation is made. Incorrect names may incur penalties or invalidate your reservation(s).
  4. Hotel cancellation, refunds and changes (where permitted by hotel) may incur hotel penalties. UOB administrative fees on top of hotel’s penalties (if any) will apply on per request basis, regardless of the rate rule you have selected.
  5. Bedding configuration is on request basis unless otherwise stated. Hotel has the right to assign any bedding type upon check-in at their discretion.

Equivalent of 6 miles for every S$1 spent at UOB Travel Planners Pte Ltd ("UOB Travel")

  1. During the period from 26 May 2017 to 31 December 2017 (the “UOB Travel Promotion Period”), UOB PRVI Miles Cardmembers will earn UNI$15 for every S$5 spent (equivalent to 6 miles for every S$1 spent) at uobtravel.com/prvimiles for hotels and participating airlines for travel originating out of Singapore only. The rate of UNI$15 for every S$5 spend on Qualifying Transactions comprises of the prevailing earn rate on local spend of UNI$3.5 for every S$5 spent and bonus earn rate of UNI$11.5 for every S$5 spent.
  2. “Qualifying Transactions” refers to the following travel bookings strictly made at uobtravel.com/prvimiles by a Cardmember when he/she pays directly to UOB Travel, using a UOB PRVI Miles Card:
    1. hotel-only booking; and
    2. flight-only booking from the following carriers (subject to change from time to time):
      Participating Airlines
      • Air China
      • Air France
      • All Nippon Airways
      • American Airlines
      • Asiana Airlines
      • British Airways
      • Cathay Pacific
      • China Eastern Airlines
      • Delta Airlines
      • Emirates
      • Etihad
      • Japan Airlines
      • Jet Airways
      • KLM Royal Dutch Airlines
      • Korean Air
      • Lufthansa
      • Qantas
      • Qatar Airways
      • SWISS International Airlines
      • Thai Airways International
      • United Airlines

      Qualifying Transactions exclude refunded, disputed, unauthorised or fraudulent retail purchases and UOB reserves the right to revoke and/or deduct and/or re-compute any UNI$ in the event that Cardmembers cancel, reverse and/or revise transactions.

  3. This promotion is not valid in conjunction with other offers, discounts, promotions, e-vouchers, e-coupons, privileges or purchase of gift certificates, unless otherwise stated.
  4. UOB and/or UOB Travel reserve the right at any time and from time to time at their absolute discretion to vary, amend, add or delete the above list of participating airlines without giving any reason or prior notice or assuming any liability to any Cardmember, and all Cardmembers shall be bound by these amendments. UOB and UOB Travel Pte Ltd shall not be liable or responsible for any loss to or expenses of any Cardmember or any other person, howsoever arising.
  5. To enjoy this promotion, the transactions made with UOB Travel must be successfully charged and posted to the Card account and captured/ posted on UOB’s systems (the “Charged Date”) during the UOB Travel Promotion Period.
  6. UOB shall not be responsible or liable for (i) any failure or delay in the transmission of card transactions by American Express/Mastercard/Visa, acquiring merchants for the foregoing, merchant establishments, postal or telecommunication authorities or any other parties which may result in a transaction made by a Cardmember being omitted (whether from being posted to the Cardmember’s account and/or captured in UOB’s system or otherwise) during the UOB Travel Promotion Period; or (ii) any late posting of the transactions and thereby affecting a Cardmember’s eligibility for this promotion.

UOB assumes no liability or responsibility for the acts or defaults of the merchants, agents, suppliers and/or service providers, or defects in the goods or services offered. UOB is not an agent of the merchants, agents, suppliers and/or service providers. Any dispute about the quality or service standard must be resolved directly with the merchants, agents, suppliers and/or service providers. The merchants, agents, suppliers and/or service providers may impose conditions for the redemption of the goods or services. UOB will not be responsible for any injury, loss or damage suffered as a result of the redemption or usage of the goods and/or services.

Find out more promotion details, please visit https://uobtravel.com/prvi_benefits.html
For full terms and conditions, please visit https://www.uobtravel.com/terms_conditions.uob